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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Because orders can vary so much between customers we quote delivery charges separately to ensure you get the very best possible deal.

Please call us on 02476 326585 to get a quote delivering to you.

Which payment methods are accepted in the Online Shop?

We currently accept:

  • Major credit cards (Via PayPal)
  • PayPal
  • BACS Transfer
  • Cash on collection
How long will delivery take?

Depending on how bespoke your order is delivery can take anything from a few days onwards.

How secure is shopping in the Online Shop? Is my data protected?

Shopping is very secure. We don’t transfer or keep any of your sensitive payment information via our website, our payment provider PayPal handles all that on its secure payment gateway.

What exactly happens after ordering?

If your order is very straight forward once payment is cleared our customer service team will be in contact with you to arrange delivery. Your goods are then dispatched direct from our factory in the Midlands.

More bespoke requirements will require our customer service team to get in touch to discuss your requirements. Then, once your order is ready and payment is cleared, we’ll dispatch from our factory without delay.

Do I receive an invoice for my order?

Yes.

TruDomes is a trading style of JDR Products Limited, a British manufacturing company with over 30 years experience behind it and an excellent reputation.

Contact Us

TruDomes
Moreton House
Whitacre Road
Nuneaton CV11 6BW
United Kingdom

T. 02476 326585

E.  hello@TruDomes.com
W. TruDomes.com